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Terms & Conditions

WARRANTY ISSUES: 

SKYWAY items:  All Skyway TUFF WHEELS are covered by a ONE YEAR WARRANTY by the manufacturer, SKYWAY RECREATION PRODUCTS.  The WARRANTY covers your wheels against defects in materials or workmanship for a period of ONE YEAR from the date of purchase.   

ALL warranty claims for all TUFF WHEELS will be honored by SKYWAY direct, and must be sent to the following address when filing a claim:

SKYWAY RECREATION PRODUCTS

4451 CATERPILLAR ROAD

REDDING, CA  96003

PROFILE RACING items:  All Profile Race CRANKS are covered by a LIMITED LIFETIME WARRANTY by the manufacturer, PROFILE RACING, INC.  The WARRANTY covers your cranks against defects in materials or workmanship for as long as YOU, the original purchaser, own the cranks.   Please make sure to send in your Profile owners registration when you purchase your cranks to validate your warranty!

ALL warranty claims for all PROFILE RACING items will be honored by PROFILE direct, and must be sent to the following address when filing a claim:

PROFILE RACING

ATTN: Warranty Dept

4803 95th Street North

St Petersburg, FL  33708

 

All other product will be guaranteed by EF3Bikes, Inc, DBA "Planet BMX", against defects in material and worksmanship for a period of 30 days from date of purchase.  Please contact us by email or phone to determine the best way to handle this situation.

RETURNS: No returns after 30 days.   A 10% restocking fee will be charged for returning an order that is not being sent back for warranty reasons.

No returns on any custom orders.   Customer is responsible for shipping on all returns and exchanges.

If an item is to be returned to us for any other reason, approval must be made in advance through email (planetbmxproshop@gmail.com)

A 10% restocking fee will be charged for returning an order that is not being sent back for warranty reasons.

If an item (such as a complete bike, or anything that reqires assembly) is assembled prior to being returned to us, you will be charged for whatever the loss in value if it cannot be shown, or shipped as a "new" product. "New" meaning in it's original factory box, and wrappings.

If you are returning an item that was shipped to you with "free" shipping, you will be charged the cost of that original shipping cost.  There's really no such thing as "free" shipping, as UPS and the Post Ofiice does charge us for each and all items that are shipped out from here. 

 

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