International shipping and most small package domestic shipping is provided by the U.S. Postal service. We do ship to all locations worldwide, weekly.
We use UPS Ground service for all domestic shipping of large packages. (Wheels, bikes, frames, etc) We try our best to provide same day service, when possible. Of course, faster shipping is available for an additional charge. Please contact us for UPS Next Day, 2nd Day, or 3rd Day ship rates.
We ship every day, Monday through Friday, from our Jacksonville Florida warehouse.
Below is the expected times for UPS Ground delivery in the USA.
If your order suffers damage during shipping let the driver know immediately for insurance purposes. PlanetBMX.com is not responsible for loss or damaged goods due to shipping. You will need to show the shipping box in the condition you received it as well as the shipping label on the box.
If a package becomes lost in transit, we will file any claims needed in order to recover that package, or recover insurance so we can re-ship your order.
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